20 Behind-the-Scenes Secrets of 9-1-1 Dispatchers


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Every day, the U.S. 9-1-1 system receives more than 500,000 calls, and emergency dispatchers are the very first responders. They translate a caller’s situation into actionable instructions so police, fire, or medical teams can respond as quickly as possible. It’s an incredibly demanding job, with some shifts lasting up to 16 hours.
 
That’s a lot of time spent listening to terrified callers in their most desperate moments, and it takes a certain kind of person to survive the stress. Hopefully you never have to dial 9-1-1, but if you do, here are a few things you should know about the person answering your call:

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